Important information on email phishing incident

On November 20, 2015, Empire Life was the victim of an email phishing incident. Several employees received an email from an unauthorized third party that appeared to be a trusted source. Upon discovery of the incident, we began an investigation and notified the Office of the Privacy Commissioner.

Our investigation is ongoing. We are not aware of customer personal information being used inappropriately. However, it is possible that customer information within these email accounts may have been viewed by an unauthorized third party.

The security of our customers’ personal information is extremely important to us. As such, Empire Life is using newspaper advertisements and our websites to notify all of our customers. Empire Life will not be initiating contact with any customers by mail, email or phone regarding this issue. We have set up a special microsite (English) or (French) and call centre to respond to any inquiries about this matter. If you have questions, please visit these websites or contact us at 1-888-414-8020 for service in English or 1-844-319-9656 for service in French.

We apologize for any inconvenience or concern this may have caused you, and appreciate your understanding and support.